Frequently Asked Questions

Express delivery takes 1 to 3 business days and standard delivery 3 to 6 business days from dispatch. Made-to-measure pieces need a little longer. See Shipping & Returns for the full table.

Express delivery is complimentary on orders over PKR 25,000. Below that, express costs PKR 800 and standard costs PKR 400. Collecting from our salon is always complimentary.

Please write to our concierge as soon as possible with your order number. If your piece has not yet been cut or altered, we will happily make the change.

We currently deliver within Pakistan only. Write to us if you are abroad and we will see what we can arrange.

Abayas are sized by length (52", 54", 56", 58"). Measure from your shoulder to the floor, or use our height guide. Between two lengths, take the longer one.

Every piece includes complimentary alterations to length. Enter your height at checkout or book a fitting, and our atelier will adjust it by hand.

Our abayas are cut relaxed and our co-ords and dresses are tailored with ease. Each product page describes its fit, and our concierge will gladly advise on a specific piece.

Dry clean structured or lined silk. Unlined silk can be hand washed cool with a pH-neutral detergent. Always check the care label first. Our care guide has the details.

Steam is the gentlest option for every fabric we use. For silk, steam from the inside or iron on the reverse on low heat with a cloth between.

Cash on delivery, direct bank transfer, and Visa, Mastercard and UnionPay cards.

It is available across Pakistan. For larger orders we may call to confirm, or ask for a small advance, before preparing your piece.

You can request an exchange or return within the period stated on our returns page, provided the piece is unworn with its tags attached. Altered pieces can be exchanged only if faulty.

Yes. We send tracking details as soon as your order is dispatched.