Delivery across Pakistan
Every order is pressed, checked and wrapped by hand in our signature box before it leaves the atelier. We deliver by tracked courier to every major city in Pakistan.
| Method | Estimated time | Cost |
|---|---|---|
| Express delivery | 1 to 3 business days | PKR 800, complimentary over PKR 25,000 |
| Standard delivery | 3 to 6 business days | PKR 400 |
| Salon collection | 2 to 3 business days | Complimentary, by appointment |
Times are counted in business days once your order has been dispatched. Couriers deliver Monday to Saturday. We currently deliver within Pakistan only.
Processing time
Ready-to-wear pieces are dispatched within [X] business days of your order. Pieces with a made-to-measure length take [X to Y] business days, because each one is adjusted by hand before it is pressed and packed.
You will receive a tracking number by [email / WhatsApp] as soon as your order is dispatched.
Payment on delivery
If you choose cash on delivery, our courier will call you to confirm the order before dispatch. Please keep the exact amount ready when your parcel arrives. For orders above [PKR amount], we may ask for a small advance or a confirmation call before we prepare your piece.
Returns & exchanges
We want you to love what you receive. If a piece is not right, you may request an exchange or return within [X days] of delivery.
- The piece must be unworn, unwashed and in its original condition, with all tags attached.
- Pieces that have been altered to a made-to-measure length can only be exchanged if there is a fault. [Confirm your policy]
- If an item arrives damaged or incorrect, please contact us within [48 hours] with a photo and we will put it right at no cost to you.
- Refunds are made to your original payment method, or as store credit if you prefer. Please allow [X] business days after we receive the piece.
To start a return or exchange, write to our concierge with your order number. We will arrange the pickup.
Complimentary alterations
Every SENORA piece includes alterations to length at no additional cost. Tell us your height at checkout, or book a salon visit and we will fit it in person. Read more in our size guide.